How your order gets to you.

Orders are picked, checked and packed at our facility in Woodbury, Minnesota. Processing normally takes 1–3 working days from the moment payment clears. That window is preparation time only — it does not include the days the carrier spends in transit.

We process Monday to Friday, excluding public holidays. An order placed on a Friday evening, a weekend or a holiday begins processing on the next working day.

Why an order might take longer

• Payment review. A payment flagged by our processor is held until it clears. We will email you if anything is needed.
• Address mismatch. If the billing and delivery addresses differ significantly we may confirm with you before shipping.
• Pre-orders and backorders. These ship when stock lands. The product page states the expected date where we have one.
• Mixed carts. An order containing a battery and a non-battery item may be split — see part-shipments.

Shipping is calculated at checkout from the delivery address, the weight and the dimensions of what you have ordered. You see the exact figure before you pay — nothing is added afterwards.

The free-shipping threshold is assessed on the order value after any discount and before tax. If a returned item drops the remaining order below $99, the shipping we absorbed may be deducted from the refund.

Transit times below are carrier estimates from the day your parcel leaves us, not guarantees, and they exclude the processing window above.

Peak periods, severe weather and customs inspections extend these. We publish the carrier estimate rather than a marketing figure, because a delivery date you plan a race weekend around should be one we actually believe.

LiPo, Li-ion and LiFe packs are classed as dangerous goods. That is not a formality — it changes how they can legally move, and it is the single most common reason an RC order behaves differently from any other parcel.

• Ground transport only. Loose lithium packs ship by ground within the United States. They cannot travel by air, so expedited air services are unavailable for them regardless of what you pay.
• No international lithium shipments. We do not ship loose lithium batteries outside the United States. If your order contains one, that line is refunded and the rest ships.
• Charge state. Packs ship at storage charge, as regulations require. A new pack will not arrive ready to run — charge it before first use.
• Installed vs loose. A battery installed in a model is handled differently from a spare pack. This can split your order.
• Damaged or swollen packs cannot be returned by post. Contact us before sending anything — see returns.

These rules come from carrier and transport regulation, not from us, and we cannot make exceptions to them.

Large-scale models — 1:8 and 1:10 kits, hydraulic excavators, tower cranes, larger airframes — exceed standard parcel dimensions. They ship in their manufacturer carton inside an outer box, and that combination is often bulky rather than heavy, so the price is set by dimensional weight.

• A dimensional surcharge may apply and is always shown at checkout, never after.
• Some oversized items cannot be delivered to a PO box or a parcel locker.
• Carriers may require a signature on high-value shipments.
• Airframes with a wingspan over 1.5 m may ship in more than one carton.

An order can arrive in more than one parcel. This is normal and you are never charged twice for it.

• A lithium pack travelling by ground alongside an item eligible for air.
• An oversized model boxed separately from small parts.
• One line on backorder while the rest is in stock.

Each parcel gets its own tracking number and its own email. If one arrives and another does not within the estimate above, contact delivery@rcgeardepot.com before assuming anything is lost.

You get a tracking number by email as soon as a parcel is handed to the carrier. Tracking can take up to 24 hours to show movement — a number that shows nothing on the first evening is normal, not a problem.

You can also check any order from the track order page using your order number and the email address you used at checkout, without signing in.

We ship to the address exactly as entered. Please check it before paying — once an order is packed we often cannot change it.

• Wrong address caught early. Email delivery@rcgeardepot.com immediately. If it has not shipped, we will correct it at no charge.
• Wrong address caught late. If the parcel is already moving, we must wait for it to return to us. Reshipping is charged at the original rate.
• Undeliverable or unclaimed. Parcels returned to us are refunded less outbound shipping and any carrier return fee.
• Refused delivery. Treated as a return, and the outbound and return shipping are deducted.

We do not ship to freight forwarders, and we cannot mark parcels as gifts or declare a value other than the amount paid.

Inspect your parcel on arrival. If the outer carton is crushed, torn or wet, photograph it before opening it — a claim without a photograph of the packaging is much harder to win with the carrier.

• Damaged. Email support@rcgeardepot.com within 7 days of delivery with photographs of the outer carton, the inner packaging and the damage itself.
• Marked delivered but missing. Check with neighbours and around the property, then contact us. We open a carrier trace, which typically takes 3–8 working days.
• Lost in transit. If tracking has not moved for 10 working days domestically or 25 internationally, we treat it as lost and replace or refund it.

We do not ask you to deal with the carrier yourself. We open the claim; you deal with us.

We ship worldwide with the exception of destinations under trade restriction and the lithium limits described above.

• Duties and import taxes are not included in the price or the shipping you pay us. They are set by your country and collected by the carrier or customs on arrival.
• You are the importer of record and responsible for those charges.
• A parcel abandoned at customs is refunded less outbound shipping and any return charges.
• Customs inspection can add one to three weeks and is outside our control.
• Some countries restrict radio equipment on particular frequencies. Please check your local rules before ordering.